Shipping policy

Shipping Policy

 Order Processing

At Wright Parts Direct, we aim to process orders as quickly and efficiently as possible.

Orders are typically processed within 1–3 working days.

Orders placed on weekends or public holidays will be processed on the next working day.

---

 Shipping Times

Estimated delivery times may vary depending on:
- supplier location,
- courier services,
- seasonal demand,
- and destination.

Typical UK delivery estimates:
- Standard Delivery: 2–7 working days
- Extended Delivery Areas: May take longer

Delivery estimates are provided as guidance only and are not guaranteed.

---

 Multiple Shipments

As some products may be supplied from different fulfilment partners or warehouses, orders containing multiple items may arrive separately.

Customers may therefore receive:
- separate parcels,
- different tracking numbers,
- or deliveries on different dates.

---

 Shipping Costs

Shipping costs are calculated at checkout based on:
- order size,
- delivery location,
- and selected shipping method.

Any free shipping promotions will be clearly displayed on the website where applicable.

---

 Order Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Please allow time for tracking updates to appear within courier systems.

---

 Incorrect Shipping Information

Customers are responsible for ensuring shipping details are entered correctly at checkout.

Wright Parts Direct is not responsible for:
- failed deliveries,
- delays,
- or lost parcels caused by incorrect address information provided by the customer.

---

 Delivery Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:
- courier disruptions,
- customs processing,
- weather conditions,
- supplier delays,
- or other circumstances outside our control.

We appreciate your patience and understanding in such situations.

---

Lost or Damaged Orders

If your order arrives damaged or appears lost, please contact us within 48 hours of the expected delivery date.

Please include:
- your order number,
- photographs where applicable,
- and details of the issue.

We will work with our fulfilment partners and couriers to help resolve the matter as quickly as possible.

---

 Contact Information

For shipping enquiries or support, please contact:

Wright Parts Direct  
Email: support@wrightpartsdirect.co.uk